If you have questions regarding the On-line System or the program to which you are applying (e.g., content of application, program deadlines, eligibility), contact the Helpdesk by telephone at (613) 995-4273 or complete an On-line Services Support Request.
The Helpdesk is open between 8:30 a.m. and 4:30 p.m. (ET), five days a week. During peak periods (e.g., normally six weeks prior to a major program deadline), the Helpdesk offers extended hours.
September 12-16, 2011 | 8 a.m. - 6 p.m. |
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September 19-23, 2011 | 8 a.m. - 7 p.m. |
September 26 - November 11, 2011 | 8 a.m. - 8 p.m. |
November 14-18, 2011 | 8 a.m. - 6 p.m. |
Maintenance and upgrades are scheduled to take place Monday to Friday between 9:00 p.m. and 10:00 p.m., and on Saturdays between 8:00 a.m. and noon, if necessary. Unless otherwise specified, the On-line System remains available during regular maintenance and upgrades.
The Account name (User ID) is a confidential identifier that gives you access to the On-line System. Your Account name can be changed and validated anytime. The security system is designed to allow you to use the same account name, even if you hold more than one role (e.g., applicant and reviewer).
Your PIN uniquely identifies you in NSERC’s corporate database. Your PIN is used as a reference number by NSERC to quickly refer to your file. If you don’t have a PIN, leave that space blank on the form and we will assign this number to you when we receive your application.
You must register for NSERC On-line Services and create your Account name (User ID) and password. Your Account name may be up to 30 alphanumeric characters. It must begin with a letter and should not contain any spaces. Do not use any special characters such as ! @ # or $, except the underscore (_).
Your Password must be at least eight, but not more than 10, characters. It may contain numbers, but should not contain any spaces. You must use at least one special character ( ! @ # $ % ^ & * ( ) + = { } | < > \ _ - [ ] / ? ). Your Password is case-sensitive.
We recommend that your Password consists of both letters and numbers so that other users cannot easily guess it.
If you attempt to login to the system using an incorrect Account name (User ID) or Password, your session will be terminated for security reasons after three attempts. You must then contact the Helpdesk at telephone number (613) 995-4273 or or complete an On-line Services Support Request to have your Account name and Password re-activated.
Your Account name (User ID) and Password must be used only for the purposes of logging in to NSERC’s On-line System.
A Personal Data Form (F100) will be created for you automatically once you register for NSERC On-line eServices. Once you have successfully logged in to the system to start a session, you will be brought to the eConsole main menu page. Select the link that applies to you under Forms Management. You will be transferred to the My Portfolio page. Under the heading Personal Data Form (PDF) select Edit to complete the form.
To create another form, on the My Portfolio page, under Applications, select the form that applies to you by choosing a form in the drop-down window “select form to be created” and click on Create. Once your blank form has been created, you will be transferred to the Application - Create a New Application page where you will apply for one of the programs listed therein. Select Create to start completing your form (grant application or other). Should you decide to stop your session at this point, you will be able to access your in-progress application (or other form) later by selecting Edit on the My Portfolio page.
Participants (applicant/principal investigator, co-applicants and collaborators) should complete, or update, their own Personal Data Form. You can only create/maintain one Personal Data Form per User ID in our system to ensure that your record is kept up to date.
You (applicant/principal investigator) can create multiple applications under your own name.
The language of your forms will initially be determined when you select either French or English in the Correspondence field on the Registration page. To change the form's language after you have passed the Registration page, follow these instructions:
Unfortunately, we have no control over the language of the buttons in the pop-up windows. The text in the title bar and on the buttons are determined by your Web browser (i.e., if you've downloaded the French version of Netscape, the text will appear in French; otherwise, the text will appear in English).
You will be prompted to save your data before you exit a screen or if you select another screen. After 60 minutes from the last interaction with our system (e.g., Save, Preview, etc., but not entering data or selecting List...), your session will be terminated and you will have to log in again. We recommend you save periodically (i.e., every 10 to 15 minutes).
To avoid a time out session and losing any data, we suggest that you prepare your comments on a word processor, then copy and paste the information into the text box. Please remember that you can only type regular text (upper and lower case). The system will not accept underlined text, bold or italics, script or formulas. To confirm that your text will fit on the printed copy, save your information and select Preview.
You should avoid using the navigation tools (Back/Forward buttons and the Refresh/Reload Screen buttons) provided with your Web browser. If you do use these buttons, you risk losing any unsaved information.
Mandatory text boxes are marked by boldfaced labels. The mandatory designation is to indicate the minimal requirements for your application to be reviewed. If you forget to complete any of the mandatory fields, you will be prompted to complete them when you use the Verify Completeness option of your Personal Data Form, or an application, on the My Portfolio page.
Yes, this is highly recommended. You also have the option of typing the information directly into the space or cutting and pasting text from your own word processor.
Remember that you can only type regular text (upper and lower cases). The system will not accept underlined text, bold or italics, script or formulas, curved or slanted apostrophes, double quotation marks or long dashes. This is a limitation of HTML, the language used by the Web browser.
Macintosh system users can eliminate the non-ASCII characters that seem to be a source of problems by exporting a text file (generated in Word, or some other program) to BBEdit, and using the "Zap Gremlins" option.
To print and view the application form itself, you will need the Adobe Acrobat Reader. If you are not using a computer with network access or do not have Acrobat Reader installed, you may download the latest version free of charge from http://get.adobe.com/reader/. If you have an older version of the Acrobat Reader you must first uninstall it from your computer to download the current version following the instructions on the Adobe site.
To print your form, you can either select Preview located at the top or bottom of each screen or you can go back to the My Portfolio page. Select the form/document that you wish to print and select Preview. This will launch your Adobe Acrobat Reader and transfer the information you have entered in the form. You may then print the application using the Print command in the file toolbar.
To ensure that the font size remains acceptable, within Adobe Acrobat, in the Print window, select None in the Page Scaling field.
You may print your form at any time while you are still working on it. Once the application process is complete, you can verify that the required information has been entered by selecting Verify Completeness on the My Portfolio page. Forms that have been verified and that are complete will show Verified at the bottom of the first page when printed.
If your application looks fine during the preview stage but, upon printing, the size or margins appear to have changed, your print settings may require a slight adjustment.
To adjust the print settings, select File, then Print. In the Zoom section, select No Scaling from the Scale to paper size pull-down menu.
Not all printers can easily print forms. If you can't print your form, or only parts of the form are printing, save your application form (PDF file) on your desktop and print it using a high-speed printer.
We have identified a problem with Netscape and Internet Explorer. When you select Preview to proceed with the previewing of your application, the browsers indicate "Document done," but the screen remains blank. To address this problem, try this:
In Adobe Acrobat Reader, proceed as follows:
Just select File, then Save a Copy and save the form to your computer hard drive.
Note: Remember that you may not be able to edit your application in this format.
22. What browsers and operating systems are supported by NSERC’s On-line System?
We have optimized our System to work with browsers and operating systems that the majority of our clients use. They are as follows:
Windows XP |
Windows 2000 |
MAC |
Windows 98 |
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Internet Explorer 7.0x or higher |
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Safari 1.0 or higher | √ |
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Firefox 2.0 or higher |
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23. I have a Macintosh and I'm having problems with Internet Explorer. What do I do?
Microsoft is no longer supporting Internet Explorer on a MAC. It is recommended to use Safari.
If you are typing French characters and they look unusual (using Windows), you should use the Roman-ISO character set.
After selecting an entry using the List... button the text will pop into the box. Due to field length limitations, you may not see the complete entry until you've saved the information on the screen and printed it. Select the Preview option and print the PDF version to make certain that the selection is correct.
You most likely have a pop-up blocker installed on your computer system. These pop-up blockers are designed to get rid of commercial pop-up windows, now popular with Internet marketing companies.
Applicants who have pop-up blockers on their system are not able to activate the List…. function, nor read some of the error messages.
All pop-up blocker software have a disable feature. The most popular pop-up blockers allow you to temporarily disable the pop-up blocker feature by holding down the control key and then selecting the List… button.
Alternatively, in order to ensure that pop-up windows from NSERC’s On-line System are never suppressed, users may choose to set their pop-up blocker to always allow pop-ups from the site. Please see your pop-up blocker's help section for more information, or contact your local IT support representative for assistance.
When you select Verify, the system ensures that all mandatory sections and fields on the selected form have been completed. The system will then generate a Verification Report which lists the information to be provided or corrected before your form is considered complete.
PDF Formats
Attachment times for non-PDF file formats may vary depending on the current
system loads. As such, attaching a document that has already been converted
into a PDF format will accelerate the file attachment process.
Given the advantages, including reduction of load on the system, you may wish
to convert documents into a PDF format before submission. There are many
conversion tools available on the Internet free of charge. Also, some newer
word processing software can convert your documents directly into a PDF format.
Password-Protected
Documents that have been password-protected cannot be read and, therefore, cannot
be attached. Do not password-protect documents you plan to submit electronically.
Viruses
All documents are scanned by our firewall. Those suspected of containing a virus
(some form of executable code) will not be accepted and, therefore, not attached.
Run a virus scan on documents prior to attaching them. Clean any document found to
contain a virus before attempting to attach the document. Any attachment having an
".exe" file extension (e.g., FileName.exe) must be removed.
End Notes
Including end notes in your Microsoft Word documents can cause the conversion
process to fail. Try uploading a Word document that does not contain end notes.
Macros
Documents containing macros will cause the conversion process to fail. Macros
cannot be used.
Images
Documents with images will cause the conversion process to stall and/or fail.
Images must be placed inside a text box. First use the text box tool to add a
text box to your document:
Bookmarks
Documents that use bookmarks will result in a conversion and/or preview failure.
Bookmarks must not be used.
Hyperlinks
Documents with hyperlinks will cause a preview failure and should not be used.
Hyperlinks are not accessible through a PDF document. If a hyperlink is critical,
then it must first be placed in a text box. Please refer to the text box
instructions found in the Images section above.
No. Some versions of Adobe Acrobat will let you save to a directory. But once you've closed your document, your data is lost. You cannot save a form-fillable PDF file and re-open it.
Note to Internet Explorer and Netscape users: If you are having problems opening the form-fillable PDF using Adobe Acrobat Reader, proceed as follows:
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